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Customer Success
Customer Success Analyst
Help businesses get real value from Modus—from the first product demo to a confident, successful setup.
3–5 years of experience Gurugram · On-site
01
What you'll do
- Call qualified leads, understand their business needs and introduce them to Modus
- Run engaging product demos and introductory calls for prospective customers
- Guide new businesses through Modus account setup, including their initial configuration and next steps
- Respond to customer questions and concerns with clear, timely and practical support
- Keep customer conversations, follow-ups, notes and outcomes accurate and up to date in the CRM
- Work closely with the sales and product teams to share customer feedback and improve the onboarding experience
02
What we're looking for
- 3–5 years of experience in customer success, inside sales, account management or a customer-facing SaaS role
- Strong verbal and written communication skills in English and Hindi
- Comfortable speaking with business owners and building rapport over phone and video calls
- Able to explain a software product clearly and adapt demos to a customer’s needs
- Organised, empathetic and proactive when resolving customer concerns
- Comfortable using CRM tools and maintaining accurate customer records
- Available to work full-time from our Gurugram office
About Modus
Modus is a Growth OS that helps businesses answer enquiries, qualify leads and connect revenue back to the marketing that created it. We're a small team, which means your work is visible, useful and close to the customer.
Ready when you are