WhatsApp CRM
Every WhatsApp lead in one pipeline.
Modus captures every WhatsApp enquiry as a lead, keeps the whole conversation on the record, moves it through your stages, and nurtures the ones that go quiet — so nothing sits unanswered in a personal chat.
- Every enquiry becomes a tracked lead automatically
- One pipeline view across your whole team
- Quiet leads followed up without anyone remembering to
Today
What it looks like right now.
Enquiries live in one person's personal WhatsApp and vanish when they are on leave.
Nobody can say how many open leads there are or which stage they are at.
Follow-ups depend on someone remembering — so most leads get one message and then silence.
When a rep leaves, the customer history leaves with them.
The agent
What it does on every enquiry.
Automatic lead capture
Every new WhatsApp conversation is created as a lead with source, contact and first message recorded.
Shared pipeline
Your whole team sees the same stages and the same history — not scattered across personal phones.
Nurture sequences
Leads that go quiet get timed, relevant follow-ups until they reply or are marked lost.
Full conversation history
Every message, note and qualification answer stays on the lead, whoever handled it.
In practice
How it runs.
- 01
Enquiry arrives
From an ad, your site or a WhatsApp link — a lead is created automatically.
- 02
Staged & nurtured
The agent qualifies, sets the stage, and follows up on a schedule if the lead goes cold.
- 03
Your team works the pipeline
Everyone sees the same list, ordered by stage and intent, with the full history one tap away.
Questions we get asked
Is this a full CRM or just for WhatsApp?
It is WhatsApp-first. It manages the conversation, the lead record, the stages and the follow-ups. Many small businesses run entirely on it; larger teams keep it in front of their main CRM and sync the qualified leads across.
What happens to leads that don't reply?
They enter a nurture sequence — a few spaced, relevant messages over the following days. If they re-engage, the agent picks the conversation back up; if not, the lead is marked so your team is not chasing it forever.
Can multiple staff work the same number?
Yes. That is the point — one business number, one shared pipeline, and no customer history trapped on a personal phone.
Does the customer know they are talking to a CRM?
They are just messaging your business on WhatsApp as normal. The agent handles the routine part and hands off to your team for anything that needs a person.
Stop guessing which enquiries were worth it.
One agent works every lead on your own number and your website — and every deal it closes is traced back to what produced it. We handle the setup.