Refund & Cancellation Policy

This policy sets out when you can cancel and when we refund. It applies to everything bought on linkmodus.com and inside the Modus platform, operated by ProCodebase Technologies (Ashu Singhal), Bengaluru, Karnataka, India — GSTIN 29JSIPS3372G2Z1.

By paying us you agree to this policy. It forms part of our Terms & Conditions.

Every self-serve signup gets a 7-day free trial. No payment method is asked for, nothing is charged at the end of it, and the whole product is open during it — the agent, the inbox, the CRM and the ad board.

That trial is your evaluation window, and it is the reason the refund terms below are narrow: you are expected to find out whether Modus works for you before you pay for it.

There is nothing to cancel in the usual sense. A plan is a fixed term paid up front — one month or twelve — and we hold no mandate, so nothing is ever auto-debited. Not buying another term is the cancellation.

Your access runs to the end of the term you paid for. After that the account lapses: outbound messaging and provisioning stop, and the board stays readable so you can export your contacts and orders. Ask us at any time to close the account outright and we will.

Credits are prepaid and are drawn down as the platform uses them — AI replies and WhatsApp template messages. Every charge appears in your credit ledger.

Some of what you spend running campaigns through Modus never reaches us, so we have nothing to return:

• Advertising spend. Campaigns run on your own Meta or Google ad account, on your own payment method. They bill you directly. A campaign that underperformed is not a Modus refund — raise it with the platform that charged you.
• WhatsApp conversation charges billed to you by Meta on your own WhatsApp Business account.
• Credits already consumed, as above.
• Onboarding or custom work already carried out under a separate written scope.
• Accounts terminated for breach of the Terms & Conditions.

If you were charged twice for the same order, or money left your account for a payment that never completed, tell us and we will refund it in full — this policy's windows do not apply to a payment that bought you nothing. Where the gateway has already reversed the charge itself, it typically settles back within 5–7 working days.

Email support@procodebase.com from the address on the account, with:

• Your business name and the board URL you log in to.
• The invoice or order number from the receipt we emailed you.
• What you are asking for, and why.

We respond within 3 working days. An approved refund is issued through Razorpay to the original payment method — we cannot send it anywhere else — and normally reaches your account within 5–7 working days, depending on your bank. GST charged on the refunded amount is reversed proportionately and a credit note is issued against the original invoice.

Please raise a dispute with us before your bank. A chargeback filed without contacting us first may lead to the account being suspended while the gateway resolves it, which stops your agent replying to live enquiries — an outcome nobody wants over something we could have settled by email.

Any dispute arising out of this policy will be resolved by binding arbitration seated in Bengaluru, Karnataka, conducted in English by a sole arbitrator under the Arbitration and Conciliation Act, 1996, before either party goes to court.

This policy is governed by the laws of India. Subject to the arbitration clause above, the courts at Bengaluru, Karnataka have exclusive jurisdiction.

The current version is always the one published on this page. We allow 14 days between the published and effective dates for a material change. The policy that applies to a purchase is the one in force on the day you made it.

Questions about refunds and cancellations should go to support@procodebase.com.

ProCodebase Technologies
Site No 182, The Woods of East Phase 4, Sarjapura Main Road, Chikkanayakanahalli Village
Bengaluru 560035, Karnataka, India