AI WhatsApp chatbot
An AI agent on WhatsApp that actually closes.
Modus is an AI chatbot on the official WhatsApp Business API — it captures and qualifies new leads, answers support and product questions from your own knowledge, and hands your team the conversations that need a person.
- New leads captured and qualified automatically
- Support and product questions answered from your content
- Escalation to a human the moment it is needed
Today
What it looks like right now.
A simple rules chatbot breaks the moment a customer phrases something its own way.
After-hours enquiries wait until morning — by then the buyer has messaged three competitors.
The same product, price and availability questions are answered by hand hundreds of times a week.
Real estate and e-commerce enquiries need qualifying before a person should spend time on them.
The agent
What it does on every enquiry.
Natural-language understanding
It follows what the customer actually means, not just keywords, so conversations do not dead-end.
Trained on your business
Listings, catalogue, pricing, policies and FAQs — it answers from your material, not generic text.
Lead generation & qualification
New contacts are captured, asked the right questions, and scored before your team sees them.
Support that escalates well
Order status, returns and how-to questions are handled; anything sensitive goes to a person with context.
In practice
How it runs.
- 01
Customer messages your number
A new buyer or an existing customer — the agent answers straight away.
- 02
It resolves or qualifies
Support questions get answered; sales enquiries get qualified and scored.
- 03
Handoff with context
When a person is needed, they get the full thread — no "can you repeat that".
Questions we get asked
How is this different from a normal WhatsApp chatbot?
A rules bot follows a fixed menu and breaks off-script. This is an AI agent — it understands free-form messages, answers from your own knowledge base, qualifies leads, and knows when to bring in a human.
Can it handle both sales and support on one number?
Yes. It routes by what the customer is asking — a product enquiry is qualified as a lead, an order question is answered as support.
We're in real estate / e-commerce. Does it fit?
Yes. For real estate it qualifies on budget, location and timeline and books site visits; for e-commerce it answers catalogue, delivery and returns questions and captures new buyers. See the /for pages for the industry detail.
What does it need from us to go live?
Your WhatsApp Business number connected to the API, and your content — catalogue or listings, pricing, policies, FAQs. We handle the setup.
Stop guessing which enquiries were worth it.
One agent works every lead on your own number and your website — and every deal it closes is traced back to what produced it. We handle the setup.