For e-commerce
Turn product questions into completed orders.
Modus answers catalogue, delivery and policy questions on WhatsApp, captures buying intent, and follows up on conversations that would otherwise become abandoned carts.
- Product questions answered instantly
- Order intent captured in a shared pipeline
- Buying conversations followed up compliantly
Today
What it looks like right now.
Customers leave when nobody answers a product or delivery question.
Support and sales messages share a cluttered inbox.
People ask about an item and never receive a timely follow-up.
Campaign delivery counts do not show which conversations became orders.
The agent
What it does on every enquiry.
Catalogue Q&A
Answer approved product, availability, delivery and return-policy questions from your business knowledge.
Order capture
Collect product choice and buyer details in chat, then route the request to your fulfilment process.
Shared sales & support inbox
Keep order queries and new-buyer conversations visible to the right team.
Re-engagement campaigns
Bring opted-in buyers back with compliant WhatsApp templates and handle replies automatically.
In practice
How it runs.
- 01
Shopper messages
From a product page, ad or QR code, the conversation starts where they already chat.
- 02
Modus answers and captures intent
The agent handles common questions and records the buyer’s product need.
- 03
Your team fulfils
Orders and exceptions reach people with the full conversation context.
Questions we get asked
Can Modus replace an e-commerce storefront?
No. It is the conversation layer around your storefront: product questions, intent capture, support and follow-up.
Can it answer delivery and return questions?
Yes, when trained on your current approved policies. Unusual exceptions can be handed to a person.
Can customers order in WhatsApp?
Modus can capture the order request and buyer details, then pass it to your business workflow for confirmation and fulfilment.
Can we run offers?
Yes, approved templates can be sent to opted-in contacts. Replies flow back to the same sales pipeline.
Stop guessing which enquiries were worth it.
One agent works every lead on your own number and your website — and every deal it closes is traced back to what produced it. We handle the setup.