WhatsApp shared team inbox
One number. Your whole team.
Modus runs your business WhatsApp number as a shared inbox — every conversation visible to the team, assigned to the right rep, with the full history on the contact whoever handled it, and the AI agent covering first response, FAQs and follow-up so the queue never piles up.
- One business number, one shared queue for the whole team
- Conversations assigned, with full history on every contact
- Per-person logins you can revoke the moment someone leaves
Today
What it looks like right now.
The business number lives on one person's phone, and everything stops when they are on leave.
Two reps reply to the same customer because nobody can see who has it.
When someone leaves, their chats and customer context leave with them.
The team drowns in routine questions and the real buyers wait behind them.
The agent
What it does on every enquiry.
Shared conversation view
Everyone sees the same inbox and the same threads — not screenshots forwarded between personal phones.
Assignment
A conversation is assigned to a rep, so there is one owner and no double-replies; reassign it and the history goes too.
History stays on the contact
Every message, note and qualification answer lives on the contact record, independent of who was handling it.
Revocable staff logins
Give each team member their own login with their own phone; untick their access and their next request is refused — the credential never travels in bulk data.
In practice
How it runs.
- 01
Connect your number
Your existing business number moves to the official WhatsApp Business API, contacts intact.
- 02
Add your team
Each member gets their own login; the agent handles first response and routine questions.
- 03
Work the shared queue
Conversations are assigned, escalated to a person with full context, and closed — with the history on the contact for good.
Questions we get asked
How many people can use one number?
Your whole team. That is the point of the official API — one business number, a shared inbox, and no customer history stuck on a personal phone.
Can I control who sees or does what?
Each member signs in with their own login, which you can revoke instantly, and every member carries a recorded role. Fine-grained per-role permissions are being built; today a signed-in member sees the same board the owner does, and the team editor says so plainly.
What happens when a rep leaves?
Remove their login or untick their access and their next request is refused — a signed token cannot outlive the access check. Their conversations and notes stay on the contacts.
Does the AI agent share the inbox with us?
Yes. It takes first response, answers FAQs and runs follow-ups; anything needing judgement is handed to the assigned rep with the full thread.
Stop guessing which enquiries were worth it.
One agent works every lead on your own number and your website — and every deal it closes is traced back to what produced it. We handle the setup.