WhatsApp integrations
Make WhatsApp part of your actual workflow.
Modus connects WhatsApp and website conversations to the business systems around them. Use the shared pipeline, public API and webhooks to keep leads, orders, support and campaign outcomes moving without re-keying information.
- Website chat and WhatsApp in one inbox
- API and webhooks for your backend
- Ad source context stays with the lead
Today
What it looks like right now.
A lead is copied between ads, WhatsApp, CRM and spreadsheets.
Website chats and WhatsApp conversations are handled separately.
Your backend cannot reliably react to lead activity.
Campaign reporting stops at delivery instead of sales outcomes.
The agent
What it does on every enquiry.
Website chat + WhatsApp
Both channels use the same agent, knowledge, CRM pipeline and activity history.
Public REST API
Create or update contacts, orders, tickets and knowledge from your backend with scoped API keys.
Webhooks
Receive supported events in your system when relevant business records change.
Ad-account context
Keep supported ad-source information with the lead through the sales pipeline.
In practice
How it runs.
- 01
Connect your channel or system
Add the web chat widget, use an API key, or configure a webhook.
- 02
Modus unifies the conversation
The lead and message history enter the shared pipeline.
- 03
Your workflow reacts
Your team or backend can act on current lead, order or support context.
Questions we get asked
Do you provide API access?
Yes. Modus provides scoped API keys for server-side integrations.
Can website chat and WhatsApp share a lead record?
Yes. Both channels feed the same inbox, CRM, orders, tickets and analytics.
Can we receive webhooks?
Yes. Configure webhooks from the Developer area for supported events.
Does this replace every system we use?
No. Modus is the conversation and growth layer that works with your existing systems.
Stop guessing which enquiries were worth it.
One agent works every lead on your own number and your website — and every deal it closes is traced back to what produced it. We handle the setup.