Features/CRM & Retention

Turn qualified conversations into booked time. Without another scheduling tool.

Create shareable booking pages for calls, consultations or visits. Customers choose from your actual availability, receive confirmations and reminders on WhatsApp, and stay connected to the contact who booked.

Modus Appointments screen with booking pages, upcoming bookings and WhatsApp reminder templates

Branded booking links for each appointment type

Availability, buffers and capacity controlled in one place

WhatsApp confirmations and reminders tied to the CRM contact

Built into the workflow

Everything you need to run it.

This is part of the same Modus workspace as your inbox, CRM, orders and analytics — not a disconnected add-on.

01

Multiple booking pages

Create different durations, availability rules, descriptions and meeting locations for each service or team.

02

Conversation-to-booking handoff

The AI can share the right booking link and your team can add an agreed appointment directly from the contact record.

03

WhatsApp reminders

Use approved templates to confirm a booking and remind the customer before the appointment starts.

04

Self-service management

Customers receive a secure link to review or cancel their own booking without access to anyone else's schedule.

How it works

1

Create the page

Set duration, schedule, capacity and meeting instructions.

2

Share the link

Send it in chat, ads, your bio, website or a QR code.

3

Confirm and remind

The booking joins the CRM and WhatsApp reminders run automatically.

Frequently asked questions

Can I have more than one type of appointment?

Yes. Each booking page can have its own duration, availability, capacity, location and customer-facing copy.

Can the AI book for a lead during chat?

It can offer the appropriate booking link. Your team can also create a booking from the CRM when a time was agreed manually.

Are reminders normal WhatsApp messages?

Reminders that may be sent outside the 24-hour service window use approved WhatsApp templates, which keeps the flow compliant.

Can a customer cancel without calling us?

Yes. Their private management link lets them review or cancel that booking only.

Read the step-by-step guide

Put the whole growth loop in one place.

Connect your channels, train the agent and trace every conversation through to revenue.