Does a website visitor get a phone number in the CRM?

No — a web contact's identity is a synthetic visitor ID, not a dialable number. If they give a real phone number in conversation, it's captured separately and used to link them to their WhatsApp identity if they ever message you there too.

Is there a message limit like WhatsApp's 24-hour window?

No — there's no carrier and no window on website chat. The agent can reply any time.

Can my team reply to a website chat manually?

Yes — it lands in the same inbox as WhatsApp. A human reply is stored and the widget polls for new messages, so the visitor sees it appear in near real time.

Guides/Setup

How to Add a Website Chat Widget in Modus

The same AI agent that answers your WhatsApp can sit on your own website as a chat bubble — same knowledge base, same CRM, same inbox. No app for the visitor to install, and unlike WhatsApp, no 24-hour reply window to work around.

Get started See it on your numbers

The Website Chat settings page showing the install script, a shareable chat link, and a live preview of the widget

01
Open Website Chat and turn it on
Go to Website Chat in the board sidebar and confirm the Widget is live toggle is checked — anyone with the snippet installed will see the chat bubble the moment it is.
02
Install the script tag
Copy the one `

How to Add a Website Chat Widget in Modus

Open Website Chat and turn it on

Install the script tag